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All shipping costs are FREE and your order are delivered through International Post with Express Mail Service (EMS) (estimated arrival time 3 - 14 business days). You will be provided with EMS Tracking Number so you can always track your order shipment.
Express Mail Service (EMS)
- Door to Door Express Mail Service
- Part of the World Wide Postal courier network
- Customs agents
- Newly established Track and Trace System
Please note that Express Mail Service (EMS) is only available for the following 53 countries as listed below. For the rest of the world the only option is Registered Airmail with estimated arrival time 2 - 4 weeks.
Please remember that you must mention your complete a valid shipping address while registering and placing orders. If the address is incomplete, you may not qualify for a refund as we are helpless in case of refund claims for orders which show incomplete shipping address. Always double check your postal code, city, state, street name, and building number. The more descriptive address you give, the less the trouble you would face at the time of delivery.
All orders will be dispatched after our payment processor has notified us of the purchase. All delivery dates are given in good faith and delays are the responsibility of the courier or the post service used. Confirmation of any loss by the courier or by the post can only be verified after a period of thirty days after dispatch.
The parcels are collected by Indonesian Post at 10 a.m. West Indonesian Time (UTC/GMT +7). Orders received after 10 a.m. are sent on the next business day. Orders received on Saturdays, Sundays and Indonesian public Holidays are sent on the first working day following reception.
For more information about shipping or order inquiries please e-mail our online 24 hours customer support at info@clovecigaretteshop.com or via phone please call us at +62-8123-605049
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