Please be aware that we will NOT reimburse you if you are charged duty or taxes or if the packages are confiscated by your local authorities.

Should you have a choice whether to pay or refuse the package you can choose to:

• pay duty tax and collect the parcel;
• Reject the parcel, and ask Postal Service to put a note on the parcel saying "RETURN TO SENDER".
  Once all parcels of your order returned to the sender, we will not provide you with a refund according to our Refund Policy ( Goods already purchased non-refundable ) except miss items order.
  
  As prescribed by the law governing purchases by mail, the buyer has 30 days to return the purchased product. The product must be intact and contained in its original box and the order number must be attached. The buyer will provide suitable packing. The clove cigarette boxes must not have been opened. The buyer must inform that the package was returned in writing to our Customer Care Centre.
  
  Furthermore the buyer must enclose the order number. The buyer can also indicate the reason for rejecting the package.
  
  

The goods must be in new condition, with its original packaging.
You should notify us by email info@clovecigaretteshop.com with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.

Wait for our Customer Service team to e-mail you with your Return Authorization & Instructions.
Rest assured, we will reship it to you but we have to charge you additional cost.