Clovecigaretteshop.com

Before Purchase order , please ensure that importing cigarettes by mailorder or internet is ALLOWED by Custom in your Country. Any confiscated item by custom office WILL NOT BE REFUNDED.

Store
Jl. Gunung Agung
Denpasar - Bali 80361
Indonesia
GPS 8Â°36'20.96"S 115Â°11'29.93"E

Phone Number:
+62.819.990.72929

We offer a 100% Customer Satisfaction Guarantee. If for any reason you receive the goods in bad conditions, you can take advantage of our 10-day Return Policy and 100% Protection Guarantee.

If you do not receive your order within 20 business days, we will track your order. If your order is delayed and does not reach you within the indicated delivery timeframe we will start an official postal investigation. In such a case you will receive an investigation questionnaire containing a few basic questions. To qualify for a full refund you are obligated to reply to these questions properly. In case your order or parts of your order are missing or misplaced or damaged, you may qualify for a reshipment, a discount on your next order.

We'll send your order to delivery address written in your purchase order. We're not responsible for unclaimed/ long time delivered order caused by wrong/ incomplete address.
For Package order back to us, we will reship it to you at additional cost for shipping cost only or we will ship half of quantity of order without additional shipping cost -we will take care of the shipping charges as well, after we receive returned goods.

Please be aware that we will NOT reimburse you if you are charged duty or taxes or if the packages are confiscated by your local authorities.

Should you have a choice whether to pay or refuse the package you can choose to:

pay duty tax and collect the parcel;
reject the parcel, and ask Postal Service to put a note on the parcel saying "RETURN TO SENDER". Once all parcels of your order returned to the sender, we will provide you with a refund according to our Refund Policy. The shipment back may take 10-15 days since the packages are returned in bulk.

Within 10 days on receipt of your order, you may reverse your order and return it for a full refund (minus shipping charges). The goods must be in new condition, with its original packaging.
You should notify us by email info@clovecigarettes.com with the "Returns" as the subject.
The following information is required:
1) Your order number.
2) The Product(s) you want to return (Product Name and Quantity).
3) The reason you want to make a return.

We always welcome to answer your each question 24 hour by email or a day phone about what trouble shooping at clovecigaretteshop .com . All product are shipped from our Indonesian warehouses directly to your address securely and confidentially. We ship our cigarettes via express air mail or registered mail services all over the world.

Director :
Mr. Ivan
Office Address:
Post Office Kerobokan
Jl. Muding Mekar - PNR B&
Kerobokan -Bali
Indonesia
Postcode(zip): 80361
GPS 8Â°40'20.97"S 115Â°13'45.91"E

Phone Number:
+62.361.9299972

RETURN POLICY